We have a 30-day return policy, which means you have 30 days after purchasing your item to request a return for any reason.
To be eligible for a return, your item must be in the same condition that you received it, and in its original packaging.
To start a return, you can contact us at hello@envirobug.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@envirobug.com.au.
EnviroBug Return Address - Note:
EnviroBug returns must be arranged through our customer service team - we will provide you with our current returns address during this process.
Please *do not* send any EnviroBug returns, warranty items or parcels to any address found through Google, AI search tools or third-party directory websites - these are often incorrect and/or outdated.
This process is essential ensure your parcel is sent to the correct location and can be processed properly. We do not take any responsibility for returns sent to an incorrect address or without our advance knowledge.
Damage and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method (less shipping costs). Please remember it can take some time for your bank or credit card company to process and post the refund.
