We stand by our products. That's why, with every purchase you get:

- A 30 DAY SATISFACTION GUARANTEE (NO QUESTIONS ASKED!), AND

- A 12 MONTH PRODUCT WARRANTY  

We are passionate about what we do, and believe so strongly in our products that we want to get them into the hands of as many Australians as possible.

That's why, as a valued EnviroBug customer if you change your mind for any reason within 30 days of purchase we’ll give you a full refund, hassle free!

Your custom is important to us and we want to make sure that you’re happy with our products. Here at EnviroBug we’ve built our business on customer service and doing the right thing – we know how we like to be treated and we treat our customers with the same respect.

So if for any reason at all you change your mind, email us and tell us you’re sending the goods back in their original packaging and in saleable condition. Then when we receive your goods we’ll process a full refund (less our postage cost).

If the goods arrive to you damaged in transit or faulty in any way we’ll give you a full replacement. If this happens email us and we’ll pick up the cost of the return. Naturally this excludes accidental damage during installation or usage.

Product packaging is designed to protect the product inside; accordingly, any damage to packaging itself during delivery does not entail a right of replacement.

And remember, you are also protected by our full 12 month replacement warranty on all EnviroBug products (excluding damage caused by your misuse or incorrect installation of the product).

Refunds (if applicable):

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item this can take a few days. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 days.

Please note that:

  • warranty does not apply to consumables (e.g. termite wood/baits, UV globes, batteries, glue boards) or gift cards
  • warranty applies from the original purchase date - receiving a replacement product does not extend the original warranty date
  • our warranty applies to products bought online directly from Envirobug. If you purchased your product at another retailer, any requests should be made directly to the place of purchase
  • if you elect to return a product within under the 30-day satisfaction guarantee, the product must be posted within 7 days of your conversation with us. After 7 days, if you still wish to return the product, a new request must be submitted and assessed
  • we cannot warrant our products for water damage. While our snake repellers are designed to be weather resistant, they are not fully waterproof. Excessive exposure to high moisture events of any kind (and in particular, floods) can create condensation buildup as well as possible leakage weeps. We highly recommend the spraying of all the internals with LANOX spray as it is lanolin based and adds a protective coating to all corrosion vulnerable parts as well as extending the life of the repellers. This should be done on an annual basis for best results. 

Designed for Australian Conditions

Eco-friendly

No poisons

12 month warranty

30 Day

satisfaction guarantee

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